The Gray Gamers

Oh oh. I think what we have here is a failure to communicate.

iWin’s new support service gets credit for sending out it’s automated response (do not reply to this email) faster.
But it appears they don’t like my tone.
Maybe it’s the Canuck accent.

Hello
I’m more than a little confused by your ticket. It seems to be the first attempt at contact with us (at least from the email address listed on the ticket) and yet the tone suggests that we have somehow been unresponsive to service requests.
I’m sorry that you had trouble with our shopping cart. While occasionally we do have glitches that occur (as most sites do at one time or another), we strive to correct them and provide timely response. I’m not sure exactly what occurred when you tried to submit your order but it is generally advisable to wait for a confirmation before submitting an order multiple times. As a result of your submissions there were a total of 7 uncleared payment submissions via PayPal, which I have cancelled.
As far as any other requests made in your ticket, I have forwarded this message to the head of the Customer Care for review.

Hello.
I appreciate that.

Odd eh?
I’ve been a loyal iWin customer since they went online. We link them. I’ve promoted them even though they are quite able to aggressively market and yes, this is the first ticket that has been submitted by me as writer here at The Gray Gamers. Not my first ticket, but the first time I’ve been condescended to. I’m sure in the rush to respond that wasn’t the intent.

What’s scary is iWin found 7 PayPals that went through and imply it was my fault.

There were 7 denied. 
Jan can add it up in US and Cdn funds; between my tries and hers, the monetary value is about double what is in The Gray Gamers account.
I would think it’s generally advisable for a site that is selling to indicate the transaction has been accepted.
PayPal notified us that seven transactions were cancelled by iWin, PayPal responded faster, probably because we were able to deal with them by phone.

I’m looking forward to hearing what the head of Customer Care has to say. His name is David Schroeder.
iWin can bring the head of Customer Care up to speed with their internal data at their leisure, and Mr. Schroeder can see how I see the  difficult  here. I’m in no hurry.

Yep.
Glitches happen. Occur. Occasionally. Often. Obviously. Once in awhile. They happen.

We need to talk.
Hi David, I’m Pam.