The Gray Gamers

iWin’s blog has announced the company has fixed their PayPal payment page problem.

If you were having trouble buying games before, never fear, we have fixed the shopping cart issue! With our trusty QA team, and our wonderful programmers, we were able to stomp out the nasty bug that was causing a few of our customers trouble when trying to buy games. We published the fix last night, so all games should now be easily bought!

If you happen to still have items in your shopping cart, please be sure remove them. Once you clear out your shopping cart you can then go back and start buying games normally!

The blog entry says are none payment site bugs techs are working on.
As suggested by iWin’s blogger Anne, I’ve cleared the cart.

Navigating the support ticket system can be a bit tricky for a newbie, I’ve used a similar system so I wasn’t boggled, took a minute to adjust and I asked Jan try it.

Once you open a support ticket, the information goes into your email inbox (of course) with a message:  THIS IS AN AUTOMATED RESPONSE, PLEASE DO NOT DIRECTLY REPLY TO THIS EMAIL.
You have to scroll through what you or your support person has written to find the link to go to the support site to sign in to respond.
The support ticket responses don’t stack in GMail like most conversations as of yet.

I talked Jan through support login and look via the phone, she found initially confusing; that’s partly because The Gray Gamers had two tickets listed and the submit (respond) button on the open ticket I was using is halfway down the page.

To finish off what brought this all about in the first place, I received this from iWin support today:

Hello,
Our PayPal records show we are even. Attached you should find our PayPal records that show your account activity. Our inhouse PayPal specialist confrimed that these records show no money is owed to iWin with this email address.
Thanks,
David

I don’t know what to make of this, but that’s irrelevant.
I don’t have a PayPal specialist.
I guess the appropriate response is for The Gray Gamers to say, okay, even, thank you.
The company overpayment was drawn to iWin’s attention, they are clear they’ve reviewed it.

The $166.00 in the bank account will not be touched until I’m absolutely certain iWin is okay with giving their money away.
If the overpayment was an honest to God internal decision, I’ll think about picking a California charity for our Charity of the Month next month.

 iWin has had an interesting few months. Alexa:

Alexa iWin

The Wikipedia information on iWin.
Then there is Quantcast:

The main market for iWin is the US, Alexa  data says about 6% of iWin traffic comes from Canada, Quantcast data breaks traffic down to about 210 thousand Canucks;  followed by UK and Australia gamers.
As another interesting aside David Fox of iWin was a speaker at the Game Developers Conference this week.

Previous posts:
iWin disables payment method
David Schroeder of iWin and I
iWin and I
iWin has some explaining to do